Technical Support Essentials: Advice to Succeed in Technical Support

Technical Support Essentials: Advice to Succeed in Technical Support Publisher: Apress | ISBN: 1430225475 | Dec 2009 | PDF | 260 pages | 2.0...

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Employee Identity in Indian Call Centres: The Notion of Professionalism

Ernesto Noronha, Premilla D'Cruz, "Employee Identity in Indian Call Centres: The Notion of Professionalism " Sage Publications...

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Cases in Call Center Management: Great Ideas (Th)at Work

Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series) Richard Feinberg, Ko De Ruyter | Purdue University Press | ...

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25 Reproducible Activities for Customer Service Excellence

Peter Garber “25 Reproducible Activities for Customer Service Excellence" HRD Press, Inc. | 2005-07 | ISBN: 0874258480 | 163 pages | PD...

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Peter R. Garber - Learning Points: 80 Activities and Actions for Call Center Excellence

Peter R. Garber - Learning Points: 80 Activities and Actions for Call Center Excellence HRD Press | 2004 | ISBN: 0874258073 | Pages: 112 | P...

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Call Center Operation: Design, Operation and Maintenance

Call Center Operation: Design, Operation and Maintenance Publisher: Digital Press | ISBN: 155558277x | edition 2003 | CHM | 352 pages | 3,5 ...

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Customer Service For Dummies

Karen Leland "Customer Service For Dummies" For Dummies (2006-05-01) | ISBN: 0471768693 | 408 Pages | PDF | 2.3 Mb Customer Servic...

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Cisco DQOS Exam Certification Guide

Wendell Odom Michael Cavanaugh, "Cisco DQOS Exam Certification Guide (IP Telephony Self-Study)" Cisco Press | 2003-08-13 | ISBN: 1...

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Global Call Centers: Achieving Outstanding Customer Service Across Cultures and Time Zones

Erik Granered "Global Call Centers: Achieving Outstanding Customer Service Across Cultures and Time Zones" Nicholas Brealey Publis...

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Brendan B. Read - Designing the Best Call Center for Your Business, 2nd Edition

Brendan B. Read - Designing the Best Call Center for Your Business, 2nd Edition CMP Books | 2005 | ISBN: 1578203139 | Pages: 362 | PDF | 5.4...

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Wake Up Your Call Center: Humanize Your Interaction Hub

Rosanne D'Ausilio, "Wake Up Your Call Center: Humanize Your Interaction Hub, 4th Edition" Purdue University Press | 2005-03-16...

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